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2. Assignment: MS
PowerPoint Exercise – Due Day 7
·
Complete
the following tasks using Microsoft®
PowerPoint®:
o Create a Microsoft® PowerPoint® presentation
with at least six slides.
o Make the topic of the presentation on how a support desk can
communicate effectively with customers.
o Create a master slide with a logo, footer, and font.
o Add notes to each slide.
o Insert a graphic or picture.
o Implement a background.
o Place a text box in the title slide with your name.
o Insert transitions for each slide.
o Adjust text alignment in the title slide so it is centered.
o Insert an organizational chart.
·
Read the following scenarios:
You are working at a support
desk for a company providing onsite and telephone support to customers with
Microsoft® PowerPoint® questions. On this particular day,
you are presented with the following three situations:
Situation 1:
Susan, a pharmaceutical representative, must create a presentation about a new
drug recently approved by the FDA. She wants to know the main functions of
Microsoft® PowerPoint®. Susan’s gathered data includes
graphs, videos, and statistics of the new drug.
Situation 2: The
training department from a local electronics store provides presentations to
newly hired employees about the company and its operations. There are four
different presentations created by four different people. The training
supervisor wants to unify all four presentations into one without manually
manipulating each slide.
Situation 3: Tim,
a college sophomore, is having trouble with a Microsoft® PowerPoint®
presentation he e-mailed to himself from the library’s computer. When he
executes the presentation, the slides change too fast, the font changes, and
the audio from each transition does not match. Tim wants to know why this has
happened and what can fix it.
·
Write
a 1-page response for each of the three
situations. Include the following in each response:
o Identify a general approach for facilitating the customer over the
telephone. What are possible challenges in the given situation? What strategies
would help you overcome the challenges?
o If causes to the problem or question described by the customer are
unclear in the situation, explain how you would further diagnose the problem or
question.
o Once the causes are identified, describe a step-by-step
troubleshooting process to help the customer complete the task.
o If the customer has problems understanding or following your
instructions, briefly explain an alternative solution.
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