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1. Assignment: Excel®
Exercise – Due Day 7
·
Complete the following
tasks by using the Microsoft® Excel® document provided in
Course Materials:
o Format appropriate cells for currency.
o Merge title cells.
o Construct a bar graph using the existing data and provide labels
and a legend.
o Insert a border around data.
o Freeze the first column of the data set.
o Sort the daily spending amounts in ascending order.
o Using the Tools menu, set the Excel spreadsheet to be protected.
o Calculate the sum of the entire data set.
o Calculate the average of the entire data set.
o Delete any empty cells between the data cells to condense the
data.
·
Read the following
scenario:
You are working at a support
desk for a company providing onsite and telephone support to customers with
Microsoft® Excel® questions. On this particular day, you
are presented with the following three situations:
Situation 1: A business professional wants to use Microsoft® Excel®
to organize data for the monthly expense report. He has never used Microsoft®
Excel® and is inquiring about the functions that would support
him with this task.
Situation 2: A husband is having difficulties with
his Microsoft® Excel®spreadsheet. He has been trying to
track his monthly grocery spending to find the daily average he spends on food.
The spreadsheet is organized by day, and for the days in which no groceries
were purchased, he enters zero. He is seeking assistance to calculate the
correct monthly average.
Situation 3: A local grocery store owner has created
a spreadsheet containing the types of inventory she carries within the store.
The spreadsheet contains 235 different kinds of inventory, defined by price,
quantity on hand, ordered quantity, and category. She loses her placement every
time she scrolls through the data set. She wants to know how to effectively
scroll through the data sheet and manage this large data set.
·
Team-up with another
student assigned by the facilitator.
·
Discuss how to diagnose
and troubleshoot the situations.
·
Write a 1-page
response for each of the three situations. Include the following in each
response:
o Identify a general approach for
facilitating the customer over the telephone. What are possible challenges in
the given situation? What strategies would help you overcome the challenges?
o If causes to the problem or question
described by the customer are unclear in the situation, explain how you would
further diagnose the problem or question.
o Once the causes are identified, describe
a step-by-step troubleshooting process to help the customer complete the task.
o If the customer has problems
understanding or following your instructions, briefly explain an alternative
solution.
·
Complete
your written responses individually.
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